We collect information you provide directly to us when you use our services, create an account, or contact us for support. This may include:

• Name, email address, and phone number
• Payment information (processed securely — we do not store full card numbers)
• Order history and transaction details
• Device information and IP address for security purposes
• Communication records when you contact our support team

We use the information we collect to:

• Process your orders and deliver top-up services
• Send order confirmations and transaction receipts
• Provide customer support and respond to your inquiries
• Detect, prevent, and investigate fraudulent or unauthorized activities
• Improve our platform, features, and overall user experience
• Send promotional updates (you may opt out at any time)

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted partners who help us operate our platform (e.g., payment processors)
• Legal Requirements: When required by law or to protect our rights and users' safety
• Business Transfers: In the event of a merger or acquisition, your data may be transferred with appropriate notice

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted to and from our platform
• Secure, encrypted storage for sensitive account information
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis

While we strive to protect your information, no security system is impenetrable. We encourage you to use a strong, unique password for your account.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Types of cookies we use:

• Essential Cookies: Required for the platform to function properly
• Analytics Cookies: Help us understand how visitors interact with our site
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser. Disabling certain cookies may affect some features of our platform.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable, machine-readable format

To exercise any of these rights, please contact us at info.nafiztopup@gmail.com.

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately and we will take steps to remove that information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting a prominent notice on our website or by sending you an email. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

• Email: info.nafiztopup@gmail.com
• Telegram: @naaafizz_official
• Business Hours: 9:00 AM – 11:59 PM (GMT+6), 7 days a week